Edwalton woman fights for reimbursement from Skin HQ after worrying about receiving treatment

A heavily pregnant woman fights for reimbursement from a beauty company. Tiffany Bucko, 36, bought a laser hair treatment contract from Skin HQ for £286 in September last year and paid for two of her three installments via the Klarna online shopping app.

The Edwalton resident bought it as a treat for herself but says she can’t use it yet as she is seven months pregnant with her second child. After seeing the Nottinghamshire Live story about Skin HQ being accused of taking money without providing treatments, Tiffany wanted her money back as she thought she couldn’t get the treatment and that she could manage with the money during her pregnancy. Skin HQ is a Derby based company with premises in Nottingham.

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The Derby branch is currently closed and has been badly vandalized, and the company says its Nottingham head office on the city center Ropewalk is ‘temporarily closed’. There have been a number of recent company reviews and social media comments demanding refunds from frustrated customers.

Tiffany says she tried contacting the company directly without success and all she wants is her money.

Tiffany said: “I bought this as a treat for myself and stored it away as I used to get a lot of hair treatments when I was living overseas in Australia about 5 years ago. I just want my money back now as I have another baby on the way and that money would be helpful.

“I had to go through the bank to try and get a refund. I hadn’t purchased any service with them before but it seemed like such a great deal and at the time the reviews seemed ok.”

Nottinghamshire Live has submitted Tiffany’s claims to Skin HQ CEO and founder Haroon Danis, but he has yet to respond directly to it.

Mr Danis previously said: “The Derby clinic was recently vandalized and has been closed while we try to repair the damage. There has been a targeted chain of thefts at clinics which the police are investigating.

“We have tried to contact clients who have been affected by this and offer to take the services to the nearest open clinic and, if not possible, issue a refund. Due to the high number calls, we were unable to speak to every customer and there was a delay in communication.

“We are working to try to ensure that every customer is contacted. We would recommend any customer who wants a refund to contact by email at [email protected] and we will get back to them urgently.

“We understand that this is of undue concern to clients who have booked for treatment, but we want to reassure our clients that we are doing our best to remedy this situation during this difficult time.”